Returns & Exchanges

At Superlative.ro, we want you to be completely satisfied with your fashion choices, which is why we offer a hassle-free 14-day return policy for all unworn items. If your new pieces don't fit perfectly or meet your expectations, our streamlined process ensures a quick exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal to select the items you wish to send back and receive your unique return authorization code.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the products are in their original, unworn condition.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.