Frequently Asked Questions

Everything you need to know about your Superlative shopping experience.

How long does shipping take within Romania and internationally?

Domestic orders within Romania are typically delivered within 1-2 business days. For international shipping across the EU, please allow 3-7 business days depending on your location.

What is your return policy?

We offer a 14-day return policy from the date you receive your package. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure you find the perfect Superlative fit.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), PayPal, and cash on delivery for orders within Romania.

Are your products ethically manufactured?

At Superlative.ro, we prioritize quality and ethics. We partner with vetted manufacturers who guarantee fair labor practices and utilize high-quality, sustainable materials wherever possible.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery.